We have a flat rate delivery charge of £3.50 or FREE delivery on orders £50 and over.
We aim for 1-2 working days for despatch of your orders (please note at the busiest time (Oct-Dec)orders may take 3-4 working days.
Shipping times given are after despatch of the order, not the day of placing.
UK Orders should be delivered within 3-5 working days after despatch.
For orders placed after 5.30pm, the working day commences at 9am the next day. Orders are closed at our close of business (5.00-5.30pm)
BFPO/PO BOX ADDRESSES
We cannot ship to a PO Box address via courier within the UK
*Due to the current Coronavirus outbreak all items may take a little longer to process and deliver.
Any problems contact firstname.lastname@example.org
Or send us a message via our contact page.
If you are returning an item(s) we require proof that the item was bought from us. This can be in the form of a sales receipt or bank statement.
If you wish to return an unwanted item, you must notify us in writing either by e-mail or by using the Contact Us page on the website within 14 days of receipt of the item. A refund will be credited back to your original method of payment for the item only within 30 days of you notifying us of the cancellation. Providing we have received the item back.
In the event of an item arriving damaged contact must be made to ourselves in writing and we will advise whether a return is necessary. We request photographic evidence of all damages wherever possible (excluding silver jewellery), rather than a return.
We request that any damaged silver jewellery items be returned to us as a 2nd Class large letter.
Items should be returned in their original packaging and ‘as new’ to the Despatch Depot:
Before returning any items, you must inform Mystic World of the reason for the return. Please quote your original order number on all returns and correspondence.
In the event of an item returned not arriving at the address above, you will be asked to provide tracking details (where applicable) or a receipt of proof of postage.
We advise that customers return items of high value (£15 or more) a return signed for second class.
If an item(s) is returned to Mystic World without any written communication, and not in line with our returns procedure, Mystic World will not compensate for any transport costs involved.
Your statuary consumer rights are not affected.
If you are eligible for a refund, mysticworld.co.uk will refund back to the method of payment you used when you originally paid for your order.
Please note: It is your responsibility to advise us of any changes to your PayPal email address. Plus refunds can take up to 14 days to process.
Or send us a message on our contact page